Terms and Conditions

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE

The terms and conditions outlined below are applicable in relation to the use of this website, therefore by using (browsing and where applicable purchasing) this website, you agree to be bound by all terms and conditions.If you do not accept these terms, please do not use this website.

Terminology

In these terms and conditions, reference to "we", "us" and "our" means Tea Lovers Limited – trading as Coffee and Tea Lovers."You" and "Your" means you our customer under these terms and conditions.

Buying online from our website

While Tea Lovers Limited has endeavoured to make sure that all the information provided is current and free from error, we do not warrant its timeliness, accuracy, completeness or adequacy, and to the extent permitted by NZ law we shall not be responsible or liable for any error in, or omission from, the information provided on this site. We reserve the right to make changes to the information displayed at any time and without notice.

Your submission of an online order is an offer to purchase our Products in accordance with these terms and conditions. We may accept your order by processing your payment and shipping the product, or may, for any reason; decline to accept your order or any part of your order. No order shall be considered to be accepted by us until the Product has been dispatched to you. If we decline to accept your order, we will attempt to notify you.If part or full payment requires refunding, this will be provided in the form suitable for Tea Lovers Limited and could be a NZ Credit Card refund or Bank Transfer (to a NZ Bank Account).

To make an online purchase on your own behalf (as an individual):

• You must either be purchasing on your own behalf or authorised to purchase on behalf of another person;
• You must be 18 years of age or over and able to enter into the terms and conditions applicable to the purchase;
• Products you purchase must be delivered to a physical address in New Zealand and
• By purchasing online, you warrant that you meet all of the above relevant conditions.

If you a purchasing on behalf of an, association, company, partnership or other such entity (“Entity):

• You must be authorised by the Entity to make the purchase;
• You must be authorised to use the Entity’s credit card used to make the purchase;
• You must be authorised to agree to these terms and conditions on behalf of the Entity;
• Delivery of the Product(s) ordered must be to the Entity’s address in New Zealand,
• Consumer Guarantees Act will not be applicable where accessories (coffee and tea equipment) have been purchased for business use and therefore the purchaser is not identified as a Consumer for the purposes of the Act.
• By purchasing online, you warrant that you meet all of the above relevant conditions.

Availability, Pricing and Payment

• Where Products are listed on our website with an incorrect price or with incorrect information/images, we reserve the right to cancel your order for those Products (regardless of whether you have made payment for that order). Where you have already made payment for an order that is subsequently cancelled by us, we will refund the amount paid to you in relation to that order or item. This refund will be provided in the form suitable for Tea Lovers Limited and could be a NZ Credit Card refund or Bank Transfer (to a NZ Bank Account).
• Orders are subject to Product availability.If for any reason a Product is not available, we will endeavour to notify you. Where applicable, subsequent refunds for Products which cannot be provided will be given in the form suitable for Tea Lovers Limited and could be a NZ Credit Card refund or Bank Transfer (to a NZ Bank Account).
• Unless expressly advised otherwise, all prices will be displayed in New Zealand dollars and inclusive of GST
• Products and their prices are subject to change without notice at any time.
• The price to be paid for our Products shall be the price displayed at the time your order is submitted (assuming pricing correctness), along with the applicable NZ delivery charges.
• Pricing displayed is RRP, wholesale pricing is not displayed online.
• Website special offers/pricing (as per items displayed on our homepage) are available when purchasing online only, these are not applicable to in-store purchases, phone or mail orders.
• Newsletter (eNews) offers/pricing (as per items displayed on our homepage) are available when purchasing online only, these are not applicable to in-store purchases, phone or mail orders.

Shipping to NZ & Overseas Locations

NZ DISPATCH & DELIVERY & CLICK and COLLECT

NZ DELIVERY:

• Our current Courier Delivery fees are as follows.
  • Please ensure that you select the correct shipping method and pricing during the checkout process:
  • Metro – Auckland (Only) $7.00
  • Out of Auckland – Metro Areas $9.00
  • Rural Delivery – $9.00
  • All orders over $150.00 will be FREE of delivery fees to a NZ address (with the exception of Items such as Espresso Machines due to their heavier weight)
  • Espresso Machines and heavy Items - Due to the weight of these selected items the standard shipping charges applied automatically by the website at check-out will not be applicable for delivery addresses outside of Auckland Metro Areas. Please contact us to ask for freight charges before placing your order if delivery is required outside of Auckland Metro.
• We will endeavour to dispatch your order within 2 Business Days once we have confirmed that we have accepted your order and received the full amount due to be paid for that order (product + shipping)
• Please ensure the correct Shipping fee for the delivery location is selected to allow for speedy dispatch and to avoid delays due to additional payment requirements. Additional payment will be required prior to dispatch.
• Delivery addresses must be within NZ and our couriers do not deliver to PO Box or Private Bag address
• Indicative time frames for courier delivery are:
  • 1 - 7 working days for Auckland Metropolitan Regions
  • 3 - 10 working days for Nationwide Delivery
  • Additional delivery time frames will likely be applicable for NZ Rural delivery
• Please be advised that we cannot guarantee indicative delivery time frames on behalf of the applicable courier company
• If you require urgent or special deliveries please call/email us first to discuss prior to placing your online order
• Please be patient during peak busy periods for the courier companies such as during Covid lockdown or restricted periods and Christmas
• We are not responsible for loss or damage to goods that are delivered to an incorrect address
• When placing an order, if specific delivery instructions are provided, including the authority to leave a package at an address unattended or without signature requirements it is at the Purchasers risk. The order will not require a signature for delivery and you agree that the package/order is deemed “delivered” when left at the premises. Tea Lovers Ltd will not be liable for any order loss or damage, due to theft or negligence if your authority was provided at time of ordering and proof of delivery has been provided from our courier. Tea Lovers Limited will not replace or refund orders in these circumstances.
• Where you believe that incorrect Products have been delivered, you must contact us with any such claim within 7 days of delivery and provide us with a reasonable opportunity to investigate that claim. Please contact us via Phone: 09 535 7303 or Email: info@coffeeandtealovers.co.nz

CLICK and COLLECT:

• Click & Collect is available at our Auckland Warehouse in East Tamaki only.
• Place and make full payment for your order online via our website at www.coffeeandtealovers.co.nz
• You will receive your Ready To Collect email when your order is packed and ready to be picked-up, which will provide you with all the information required for collection.
• Collection address is via our Auckland Warehouse, which is located at 78a Kerwyn Avenue - East Tamaki- Auckland 2013
• Collection is available on business days of Monday to Friday. Weekends and Public Holidays are not permitted
• Collection hours are strictly between 9am and 4pm weekdays
  
• Proof of ID such as a driver’s license, passport or an 18+ card, and your Ready to Collect email, when you pick up your order. Your Ready to Collect email may be presented on your phone or as print out.
• Please wait to receive your 'Order Is Ready' email from us, which will advise the date your order is ready to collect and all applicable information.
• The full order must be collected, separate orders must be placed for split delivery if required
• We will hold your order for 7 days.

OVERSEAS ORDERS & SHIPPING

• Shipping Fees displayed on our website are applicable for NZ wide delivery only. NZ shipping fees will NOT be sufficient to cover the international locations.
• Please send your Enquiry (online or via email) prior to placing an order and we will advise of the shipping fees that will be applicable for your specific order and delivery destination
• Bio Security Laws for the applicable delivery destination may prevent some items/products from entering the country, it is the purchasers responsibility to ensure that any/all items ordered will meet the relevant local laws (and therefore entry is permitted)
• Local Taxes or Duties for items received are the Purchasers responsibility and it is assumed that the Purchaser is aware of and accepting of any additional charges prior to placing an order (relating to the destination country)
• For Accessories (coffee and tea equipment) that is being shipped/delivered outside of New Zealand, please take note that limited product warranties are applicable. The maximum warranty offered is 3 months and payment of an order is acceptance of this warranty condition
• Please take notice that for all orders placed incorrectly for overseas destinations/delivery, it will be the purchasers responsibility to recover all paid funds via their own Bank/Credit Card Facility and Provider
• Shipping fees/costs will not be refunded where the Purchaser has provided incomplete/incorrect address details
• We cannot be held responsible for international shipping/postage/delivery time frames, any information provided will be indicative only
• We cannot be held responsible for breakages or damage for orders being sent to international destinations. Orders will not be insured and payment for an order is acceptance of this risk
• By purchasing online and making payment you warrant that you meet all of the above relevant conditions and accept all T & C's

Returns and or Refunds

• Choose carefully as we do not refund or exchange if you change your mind.
• Tea Lovers Limited will meet all responsibilities under the Consumer Guarantees Act 1993, where you are a Consumer for the purposes of that Act. Refer above where products were shipped overseas for applicable specific warranty conditions.
• If the goods received are faulty we will meet our obligations under the Consumer Guarantees Act. Refer above where products were shipped overseas for applicable specific warranty conditions.
• You must contact us within 7 days of delivery of your order to advise of issues and request a replacement or assistance. Contact us on 09-535-7303 or email info@coffeeandtealovers.co.nz
• Products must be returned to Coffee and Tea Lovers and we will provide our nominated Auckland address once return is accepted .The return postage/courier charges are at the purchasers expense. Tea Lovers will replace the item where applicable.
• Refunds(for any accepted reason) if/where applicable will take the form suitable for Tea Lovers Limited and could be a NZ Credit Card refund or Bank Transfer (to a NZ Bank Account).
• Refund method will be determined solely by Tea Lovers and refunded amounts will be for the purchase price of the product only.
• Choose carefully as we do not refund or exchange if you change your mind, however where at it's sole discretion Tea Lovers chooses to do so we reserve the right to deduct a handling/administration/re-stocking fee as will be advised at the time of your request.
• Any product being returned for refund or exchange must be unopened and in it's original packaging.
• Orders placed incorrectly for overseas destinations/delivery, it will be the purchasers responsibility to recover the funds via their own Bank/Credit Card facilities.

Intellectual Property, Copyright & Trademark

All content and Intellectual Property, Copyright and Trademarks on this website are either owned or licensed by us, therefore you may not in any form or by any means without prior written consent:

• Adapt, reproduce, store, transmit ,download, copy, re-sell,distribute, print, exploit, display, perform, publish, license, transfer or create derivative works from any part of this website; or
• Commercialise any content, products, images or information, obtained from any part of this website.

Privacy

We are committed to upholding the obligations specified in the Privacy Act 1993 and therefore the information that is collected by us is ONLY that which has been supplied knowingly and willingly by you in order to either; receive/request information, to disclose information, to verify your identity or to order products.

• We will not release your personal information to third parties, except to comply with applicable legal/regulatory processes or as and when required to complete the order payment and fulfillment process (e.g. DPS, Banks, Credit Agencies and Couriers)
• We will not SELL your personal information to third parties
• By purchasing online you may be automatically enrolled to receive our Newsletters, and you may request by email to be removed from this list at any time
• We may send you information, brochures, emails or newsletters from time to time that we believe are of interest to you, and you may request by email to be removed from any such mailing list at any time or opt out via newsletter links
• We will provide you with the ability to update your personal information online and at any time, it is therefore your responsibility to ensure that this is kept up to date, accurate and confidential at all times.

Security & Performance

• Our website is secured by COMODO which provides authentication and security using SSL technology to ensure secure transactions, you will see the SSL logo on the payment page.
• Secure payment solutions are provided by DPS and therefore as a result Tea Lovers Limited does not store your Credit Card information or Card data on our website or database.
• Google Pay and Apple Pay are also accepted and are subject to our Terms & Conditions and also those of Apple Pay and Google Pay
• We recommend that Browsers such as Mozilla Firefox and Chrome be used when viewing and purchasing on our website, Internet Explorer (IE) users may find that some functions are limited or performance is restricted via IE.
• We do use Cookies as it allows us to "remember" your basic account details for ease of ordering. You are able to control whether your own computer allows the use of cookies via the preference settings on your Browser.
• Checkout and Payment pages which capture minimal personal details will also display the secure https reference and the secure lock image in the browser window (image of a padlock) confirming data security.
• When registering with us you will create a password, this password will be encrypted on our database

Disclaimer

We do not accept responsibility for any loss, injury or damage, however caused (including negligence), which you may directly or indirectly suffer in connection with your use of this website, nor do we accept any responsibility for any such loss arising out of your use or reliance on information or images contained on this website. This disclaimer however does not attempt or aim to prohibit liability in relation to any term implied by NZ law which cannot lawfully be excluded

Changes to Terms & Conditions

We reserve the right to change these terms and conditions by publishing them online, they will be deemed to come into force as soon as they are posted/published and by continuing to access/use this website, you agree to be bound by the new terms and conditions. You should check from time to time to see if these terms have changed or not.